An unsurpassed team of professionals, experienced in all phases of Property Management

Promoted to President April 2, 2021

Formerly head of Hawaiiana’s Covenants Enforcement and Design Review Department

Over 20 years in property management and related fields

Formerly Branch President of Associa Hawaii

Five years as Development Project Manager for Haseko

Eight years as Management Executive for the former Certified Management, Inc.

Property Management portfolio with emphasis on new development properties

Earned the prestigious Professional Community Association Manager (PCAM) designation in 2005

Holds BS, MS and MBA degrees from Chaminade University

On the Board of Directors for Kahala Nui Senior Living community

Joined Hawaiiana from the Hawaii Foodbank, Inc., where he served as Chief Operations Officer, responsible for many aspects of day-to-day operations including information technology, human resources,facilities, safety, security and operations; oversaw the Kauai Branch 

Was Chief Human Resource and Safety Officer for JN Group Holdings Inc., serving over 400 employees. Responsible for HR functions including payroll, employee relations, training, corporate safety, security and insurance programs

Served in various human resource capacities to firms employing from 70 to over 425 employees, including Aloha Pacific Federal Credit Union, Best Buy Hawaii and The Home Depot, where he assisted with store openings and staffing

Served as adjunct faculty for Leeward Community College

Served as graduate faculty instructor for the University of Phoenix

Served as co-investigator in human resource matters for the University of Hawaii

A long-time community advocate and volunteer, currently on the boards of Aloha Medical Mission, Honolulu Police Community Foundation and Friends of Iolani Palace

Serves on the Shidler MHRM Advisory Committee

Coached youth sports leagues coach in volleyball, basketball and baseball for over 10 years

Past recipient of the Aloha United Way’s “Spirit of Aloha” award for outstanding volunteers

Named one of the “40 Under 40” by Pacific Business News in 2008

EMBA degree (Executive Masters of Business Administration) from the University of Hawaii at Manoa

Bachelor of Business Administration in Management and Human Resource Management and an Ethnic Studies Program certificate from the University of Hawaii at Manoa

Bambi Mason joined Hawaiiana Management Company in 2001, was promoted to Director of Property Management in 2012, then to Vice President, Portfolio Management in 2022, and most recently to Chief Operating Officer.

She has nearly 30 years of property management and related experience, including rental management, real estate sales, and condo and community association management and has managed properties from eight to 1,200-plus units in size.

Specialties include representing community developers during their transition to resident ownership, and managing hotel condominium properties.

During her time with Hawaiiana, Bambi has worked with developers including Gentry Homes, Schuller Homes, Crescent Heights and Peter Savio.

In addition to assisting her clients, Bambi shares her guidance and expertise with other Management Executives at Hawaiiana.

Mr. Shoji was born and raised in Osaka Japan, and attended university in Tokyo. His international work experience includes the United States, Japan and Australia.

He began his career as a building materials engineer working with prefabricated houses, then was transferred to Seattle with the same company. There he spent ten years, married, and welcomed a daughter and a son.

In 2010, he moved to Sydney, Australia to manage a home building company.

In 2018, Mr. Shoji joined well-established real estate management firm Nippon Kanzai, one of Hawaiiana’s shareholders. In 2019, Mr. Shoji returned to Sydney to manage PICA, an Australian AOAO Management firm, of which Nippon Kanzai is part owner.

Mr. Shoji joined Hawaiiana Group Incorporated in 2023.

Joined Hawaiiana in 1981

Directs Hawaiiana’s administrative matters including annual meetings, owner registration voting procedures, administrative support departments, and transition of new accounts

Her leadership has contributed greatly to the low turnover of administrative staff, which averages over eight years of service

Has successfully transitioned over 600 property management accounts during her tenure, including the 3,620-unit Palehua Community Association and the 8,000-unit Ewa By Gentry Community Association

Has served Hawaiiana Management Company, Ltd. since 2014. Promoted to Senior Management Executive in 2017 and Director of Property Management in 2022. Promoted to Vice President, Portfolio Management in 2024.

Served 11 years as Safety and Security Director for The Hawaii Prince Hotel & Golf Club where he trained hotel personnel on safety and security procedures, authored and updated their crisis management manual, created action plans, successfully managed their loss prevention budget, and handled guest relations and accident claims.

Served for ten years as vice president and condo board member for an award-winning, 192-unit windward Oahu condominium.

Holds a Masters of Business Administration and a Bachelor of Arts in Psychology from the University of Hawaii at Manoa, where he also played on the Rainbow Warriors basketball team.

Joined Hawaiiana in 2007

Over 30 years of property management accounting experience

Served as Hawaiiana’s Director of Cash Management, until promoted to current position

Was with Hawaii First for nine years as Accounting Manager

Served six years with Certified Management as Accounts Payable Clerk, then Project Accountant

With Hawaiiana since June of 2000

Served as a Director from 2007, until her promotion to Vice President in 2016

25+ years of experience in the property management field

Professional Community Association Manager (PCAM®), the Community Associations Institute (CAI)'s highest designation

Certified Property Manager (CPM®) and Accredited Resident Manager (ARM®) designations from the Institute of Real Estate Management, Registered Parliamentarian (RP®)

Current President (2019) and Past President (2010 and 2018) of the local chapter of the Institute of Real Estate Management

Past President (2010) of the local chapter of the Community Associations Institute

With Hawaiiana Management Company, Ltd. since 2011

20 years of experience in commercial and residential property management

Property Management portfolio with focus on new developments properties and large scale master planned communities

Promoted to Senior Management Executive in 2014, then to Director of Property Management in 2017. Appointed to her current position in June, 2024

Working closely with developer clients such as DR Horton, Castle & Cooke, and others. Her role involves building new properties "from the ground up," overseeing various tasks from budget creation to maintenance fee calculations and inspections.

Plays a crucial role in planning the initial board meeting with new owners, ensuring a smooth transition into their new community.

Provides mentoring to other Hawaiiana community managers regarding developer accounts.

Her experience in the industry prior to joining Hawaiiana includes working for top commercial management firms in Beverly Hills and Chicago.

With Hawaiiana for over 25 years

Oversees all aspects of Hawaiiana's information and technology systems

Over 35 years of experience in the IT field as it relates to property management

Also served Chaney Brooks & Company as Vice President of Information Services During his tenure, has launched significant IT initiatives which have helped Hawaiiana become the industry leader

Joined Hawaiiana in 2008, as the first Director of Hawaiiana’s Kauai office, then promoted to Vice President in 2021

Has grown Hawaiiana’s client base from four properties to approximately 50 properties during her tenure

Over 20 years in the association management industry

Prior to joining Hawaiiana, was Vice President of Kauai Operations for Certified Management Inc. where she worked for five years

Served at Chaney Brooks & Co. for five years

Kauai native

Joined Hawaiiana in 2017

Over 22 years of experience in real estate property and asset management

Served as the Vice President at IPX1031 Exchange Services, LLC

Formerly Assistant Vice President of Business Development at NAI Chaney Brooks

Assistant Vice President, General Manager at PM Realty Group

Holds a BA from the University of Hawaii at Manoa

Professional designations as a Certified Commercial Investment Member (CCIM®) and Certified Property Manager (CPM®)

Served as an Executive Board Member for 11 years at the CCIM Hawaii Chapter was selected as President for the organization in both 2010 and 2016.

Serves as President, IREM (Institute of Real Estate Management) - Hawaii Chapter

Member of the National Association of Realtors

Licensed Hawaii Real Estate Broker, License Number RB-21752

Serves as Vice President of Hawaiiana's Maui Operations, which provides management services for over 100 properties on Maui, Lanai and Molokai

More than ten years of property management experience in Maui County

Previously Senior Vice President, Maui Operations, for Associa Hawaii (formerly Certified Management Inc.)

Prior to that, was with Nai'a Properties, Inc. in Lahaina

With Hawaiiana since 2010

Has served over 20 years in the Association Management profession

Heads Hawaiiana’s Big Island Office, which serves over 70 properties

A Hawaii Island resident since 1992

Degree in Business Management from California State University, Chico

Professional designations of Association Management Specialist (AMS®) and Professional Community Association Manager (PCAM®), the highest designation granted by the Community Associations Institute

Craig Richter joined Hawaiiana Management Company as Management Executive in 2004, then was promoted to Senior Management Executive, then Director, Property Management, then to his current position of Vice President, Training.

Craig serves as mentor and trainer to Hawaiiana's Management Executives, in addition to managing a portfolio of association clients.

Craig previously worked for Outrigger Hotels & Resorts, Hawaii, for over fifteen years. During his tenure there, his focus included customer satisfaction, operational efficiencies and obtaining successful financial results.

Craig holds the industry professional designation of Certified Manager of Community Associations (CMCA®), as well as a Bachelor of Science, Travel Industry Management, from Hawaii Pacific University.

Joined Hawaiiana in January of 2019 as Office Coordinator and Management Executive

Instrumental in opening the office in August 2019

Promoted to a Senior Management Executive in June, 2020

Over 20 years of Property Management and related experience

Formerly executive assistant to the president, office manager and community association manager at Management Consultants of Hawaii, Inc.

Worked for Pluta & Associates (DBA Maui Destination Marketing) and Resorts Pacifica Inc.

Professional certifications include Certified Manager of Community Associations (CMCA®) and Association Management Specialist (AMS®)

Joined Hawaiiana in 2008 as Human Resources and Benefits Manager

Promoted to Director, Human Resources & Benefits in 2011

Previously with Aloha Airlines from 1996 to 2008

Served first as a Benefits Specialist, was promoted to Supervisor of Employee Benefits, then to Manager of the Department

Responsible for administering and overseeing benefits for over 3,500 employees

Holds the designation of Professional in Human Resources (PHR®) from the HR Certification Institute